FAQ

DO YOU DELIVER OUTSIDE METRO MANILA? 

Yes. We can deliver anywhere in the Philippines although there are some areas that are non-serviceable by our trusted Logistics Service providers. For non-serviceable areas, please coordinate with us through our Facebook, Instagram or the Chat-service within our website and we'll get back to you as soon as we can. 

CAN WE PICK UP OUR ORDER DIRECTLY FROM YOU?

Yes. Payment option for this maybe made through Bank Transfer or Cash on Pick up of your order. For Bank Transfer payment made, please wait for the payment confirmation before scheduling a trip to our warehouse. For both Bank Transfer and  Cash on Pick up, please inform us at least 2 hours before going to our warehouse so we can prepare your order. Our office hours are Monday-Friday from 8:00am-5:00pm. Please schedule your trip within our office hours to avoid inconveniences.

WHAT DOES "LOCAL DELIVERY" MEAN UNDER YOUR SHIPPING OPTION?

This shipping option is limited to Metro Manila, San Pedro, Bacoor, Cainta, Taytay, Antipolo, Calamba, San Pedro Laguna and San Jose Del Monte City. Payment should be made through Bank Transfer before we ship out your order. A single transaction amounting to P2999 and above are free for shipping and will automatically reflect under this shipping option.

HOW DO I PAY FOR MY ORDER?

We accept online payment through the following accounts:

ACCOUNT NAME: CHRISTOPHER HELMUT PRUFER

BPI - 2569 4799 27

WHEN DO I PAY FOR PRE ORDERED PRODUCTS?

You can pay as soon as you order since we're continuously fresh batches every week. Feel free to send us a message thru our Facebook or Instagram accounts if you have any concerns with the delivery schedule and we'll get back to it as soon as we can.

WHAT MATERIALS DO YOU USE?

We use locally manufactured Marine plywood, Imported Birch plywood, water-based paint and coating. Click on the link below to learn more:

https://pamamatoyfurniture.com/pages/materials-faq

MY CHAIR/TABLE IS ROCKING, WHAT DO I DO?

First, check your floor if it is evenly flat. This happens sometimes but it can usually be fixed by simply applying force over the chair seat, table top or the step from the stepper. 

CAN AN ADULT SIT ON THE CHAIR/STEPPER? 

Our products have been tested with at least 100N/100Kg of force. Yes, an adult can sit on the chair but it may not be as comfortable since the dimensions were made for a child. This works for both Sit & Learn and Five & Up Chairs. The Sit & Share Bench, however, has been tested and withstood at least 150Kg.